Refund Policy

MenuCast offers a 14-day free trial for eligible new accounts. Trial access may include limits on storage, locations, screens, or premium features.

If you do not upgrade before the trial ends, access to paid features may stop until a paid plan is activated.

Paid plans are billed according to the plan, billing cycle, storage usage, and add-ons selected in the account.

You can cancel future renewals from the billing area or by contacting support. Cancellation stops future charges but does not automatically refund previous subscription periods.

Refund requests are reviewed case by case. We generally consider refunds for duplicate charges, billing mistakes, or service access issues that prevented normal use and were reported promptly.

Refunds are not typically provided for unused time, forgotten cancellations, unused storage, or accounts that remain active after a renewal unless required by applicable law.

Approved refunds are returned to the original payment method when possible. Bank or payment processor timelines can vary after a refund is issued.

Contact MenuCast support with your account email, charge date, and a short explanation so the request can be reviewed.